Service Performance
Gross profit, RO count, ROs per day and labor rate updated daily.
ServiceTurn Every
Turn Every
Repair Order
Into a Profit
Opportunity.
Real‑time insight into service gross, productivity, capacity and CSI — so you can increase revenue, control costs and deliver better customer experiences.
Bumper BI surfaces what's happening in your shop as it happens. Monitor gross profit, ROs per day and effective labor rate in real time. Track advisor and technician productivity. Identify bottlenecks in shop capacity. Control warranty and internal work before it kills your gross.
Key Capabilities
What You Get With Bumper BI
Service
Productivity & Coaching
Measure advisor and tech hours sold versus billed; spot coaching opportunities.
Capacity & Throughput
Manage labor utilization and shop capacity to maximize throughput.
Warranty & CSI Control
Identify warranty claims, comeback rates and cycle time to protect gross and satisfaction.
Service
KPIs That Move The Needle
Total Gross
$1,264,830+5.4% vs YesterdayRO / Day
98.6+8.7% vs YesterdayAvg Repair Order
$615+4.1% vs YesterdayCustomer Pay %
74.5%+2.0% vs YesterdayEffective Labour Rate
87.2%+1.6% vs YesterdayTurn Data Into Action. Every Day.
Catch Issues Early
See advisor drift, labor misses, and RO changes before month-end.
Take Action Daily
Create a cleaner operating cadence for fixed ops leaders.
Drive Consistent Results
Turn service activity into predictable profit movement.
Connects With Your Existing Systems
CDK
Reynolds
PBS
Dealertrack DMS
Cox Automotive
QuickBooks
+ More